VIU Aerial View

Mission and Values


Information Technology Services (IT Services) provides Vancouver Island University with technology that supports the Strategic and Academic Plans of the university.

The goal of IT Services is to enable student and employee success with technology that is reliable, secure, sustainable, consistent, and supportable.


Lift up the team. Seek to understand the people around you, and always find ways you can contribute. We’re here to do great work, and can only accomplish this through team effort and collaboration.

  • Thoughtful
  • Trustworthy
  • Capable
  • Work ethic
  • Benefit of doubt (trust)
  • Appreciation
  • Unique skills
  • Transparency (internal/external)
  • Caring for others
  • Feeling/Being valued

Starting is easy but finishing is difficult. We need to be finishers. If situations fall short, see them through to success. You might not be at fault, but make resolution your responsibility. Own the challenge and be proud to put your name on your work.

  • Effective use of technology
  • Innovative
  • Capacity
  • Ability
  • Creative
  • Efficiency – perform at our best
  • Change what you can
  • Integrity
  • Work ethic
  • Reflection of our team and department
  • Opportunity to be proactive
  • Want to be the Hero
  • Helping
  • Service

Always be improving. Take the time to work on yourself. Expect the same of everyone around you. Your work in IT and VIU is a fantastic platform to facilitate this, don’t let the opportunity pass.

  • Challenging work
  • Curious about new technologies
  • Newness
  • Utilizing skill sets
  • Ability to apply expertise
  • Pushing Change
  • Learning
  • Trying new
  • Experimenting
  • Curiosity
  • Risk
  • Innovation

Commit to fantastic experiences. Everyone we interact with should know immediately that we’re not just another IT department; this includes each other. Figure out what fantastic means to you and be deliberate about living that.

  • Attitude
  • Laughter
  • Joking
  • Balance
  • Give & take
  • Openness

Empathy first. Intentionally make time to interact directly with our clients and coworkers. It’s amazing how far empathy brings you closer to understanding. Go out of your way to close the empathy gap.

  • Share your knowledge
  • Sense of family
  • Unity
  • Team & clients
  • Caring for each other
  • Comradery 
  • Protective
  • Rescue

Choose humility. Humility is intelligent self-respect. We can’t build a team if we’re selfish and focused on accomplishments, self-righteousness, or pride over learning. Prioritize the wisdom of learning from a situation over acting from a position of the ego.

  • Open to other’s opinions
  • Trust
  • Responsibility
  • Accountability
  • Self-reflection
  • Safe to make mistakes
  • Transparency - We might not know the whole or even correct answer but will share what we do know.

IT Respect Statement

We acknowledge that every employee, co-worker, and leader is thoughtful, creative, trustworthy, and capable and that our strength as a team is founded in the unique skills of each individual.

We understand that we will ALL make mistakes and that no one is infallible. Everyone is given the benefit of doubt; knowing that our decisions are made with best intentions but may not always turn out as planned.

Mistakes can be an opportunity to grow if we welcome them. They are proof that we are TRYING, and that we are human. Failures can make us smarter, teach us lessons, and enable us to let go of fear. They are the foundation of wisdom, innovation, and solutions.

Success is achieved through failure. Our team’s success depends on the individual to take responsibility for actions, words, behaviour and mistakes. To allow room for failure, from themselves and from others. To learn from any missteps through reflection, response and openness to feedback. To own their failure and project a path to their inevitable success.

We celebrate our mistakes and our failures as much as we celebrate our achievements. We celebrate each other. We are each supported during our hardships and challenges and give that same support to others, understanding that life’s challenges will impact work performance but that as a team, we will persevere and succeed.