Mission

The goal of the Information Technology department is to enable student and employee success with technology that is reliable, secure, affordable, sustainable, and supportable. Using best practices to deliver services that are consistent and efficient.

Information Technology Services (IT Services) provides Vancouver Island University with a reliable, efficient Information Technology environment that supports the purpose of the university.

Values

IT is currently developing their mission and values. Check this page soon to see our progress.

IT Client Services Values - DRAFT Jan 20, 2017

Respect & Appreciation

Lift up the team. Seek to understand the people around you, and always find ways you can contribute. We’re here to do great work, and can only accomplish this through team effort and collaboration.

  • Thoughtful
  • Trustworthy
  • Capable
  • Work ethic
  • Benefit of doubt (trust)
  • Appreciation
  • Unique skills
  • Transparency (internal/external)
  • Caring for others
  • Feeling/Being valued
Pride & Dignity

Starting is easy but finishing is difficult. We need to be finishers. If situations fall short, see them through to success. You might not be at fault, but make resolution your responsibility. Own the challenge and be proud to put your name on your work.

  • Effective use of technology
  • Innovative
  • Capacity
  • Ability
  • Creative
  • Efficiency – perform at our best
  • Change what you can
  • Integrity
  • Work ethic
  • Reflection of our team and department
  • Opportunity to be proactive
  • Want to be the Hero
  • Helping
  • Service
Knowledge, Expertise, & Wonder

Always be improving. Take the time to work on yourself. Expect the same of everyone around you. Your work in IT and VIU is a fantastic platform to facilitate this, don’t let the opportunity pass.

  • Challenging work
  • Curious about new technologies
  • Newness
  • Utilizing skill sets
  • Ability to apply expertise
  • Pushing Change
  • Learning
  • Trying new
  • Experimenting
  • Curiosity
  • Risk
  • Innovation
Sense of Fun/Play

Commit to fantastic experiences. Everyone we interact with should know immediately that we’re not just another IT department; this includes each other. Figure out what fantastic means to you and be deliberate about living that.

  • Attitude
  • Laughter
  • Joking
  • Balance
  • Give & take
  • Openness
Relationships

Empathy first. Intentionally make time to interact directly with our clients and coworkers. It’s amazing how far empathy brings you closer to understanding. Go out of your way to close the empathy gap.

  • Share your knowledge
  • Sense of family
  • Unity
  • Team & clients
  • Caring for each other
  • Comradery 
  • Protective
  • Rescue
Humility

Choose humility. Humility is intelligent self-respect. We can’t build a team if we’re selfish and focused on accomplishments, self-righteousness, or pride over learning. Prioritize the wisdom of learning from a situation over acting from a position of the ego.

  • Open to other’s opinions
  • Trust
  • Responsibility
  • Accountability
  • Self-reflection
  • Safe to make mistakes
  • Transparency - We might not know the whole or even correct answer but will share what we do know.

IT Service Advisory

Helpdesk Client Portal

Contact Us

M-F 8:00-4:30

250.740.6300
(local 6300)

ithelp@viu.ca

M-F 9:00-3:30

Nanaimo Campus,
Building 305,
3rd floor
Library Commons

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