This is your one stop reference guide to university technology information for students. Learn how to create your computer account, update your email address, connect your devices, and more.
Can't find what you're looking for? The IT Service Desk can assist you while ensuring social distancing!
Email: StudentTechHelp@viu.ca
Phone: 1.250.740.6300 (Mon-Fri, 8am-4:30pm)
Note: If you have an urgent request such as not being able to access your course work, please give us a call at 1.250.740.6300
Want to chat with a Student Technical Support Assistant?
Student Tech Help Chat is available Monday-Friday from 8am-5pm. Chat button is on the bottom-right corner of this window when the chat is available.
Before you Start Classes:
Every student at VIU can create a VIU student computer account. Your student computer account grants access to most campus IT Services, including campus computers, VIULearn (D2L) online course content, your student record, campus wireless, pay-for-print services, file storage and more. You can create your computer account at https://resetstu.viu.ca or by logging in to your student record and clicking "create computer account".
Where can I find help with this?
Update Your Email Address
It is very important that the email address in your student record is current because VIU uses that email address to contact you about all your course work and your registration information.
Where can I find help with this?
Log in to your student record to update your email address.
Create a Student Virtual Email Address
You can also create an @stumail.viu.ca virtual email to receive emails. Emails sent to your VIU virtual email will be forwarded to the email associated with your student record.
Where can I find help with this?
Anyone's computer can get a virus. Before you use your computer on campus, take some initial steps to protect your computer, your data, and your identity.
Where can I find out more?
Visit our computer security page for more information on keeping your computer up to date, installing antivirus software, protecting your password, and backing up your files: Computer Security for On and Off Campus
Shopping for a new computer? Not sure what to buy? Looking for discounts on software? Did you know students can get Office for free?
We've got you covered. Check out the resources below!
Where can I find out more?
Almost every course you take will require you to have some comfort using a computer. Whether you are required to type essays and research papers, create spreadsheets, or use special software such as VIULearn (D2L), your instructors will expect you to be able to do these things comfortably. It is a really good idea to take some time before you start school to brush up on your computer skills.
- Microsoft has an excellent series of free Digital Literacy courses available.
At VIU, faculty may choose to use the online learning management system, VIULearn (D2L) to offer or supplement courses.
Access VIULearn at https://learn.viu.ca
- Use your student number as the username and your computer account password (not your student record password) as the password.
- Note: You will not be able to log into VIULearn until 24 hours after you register for your first class.
Where can I find help with this?
As a new VIU student, it is important that you understand how to use the university technology safely and appropriately. Please read the below Use of Information Technology policy before using campus technology including computers and campus wireless access.
After you Start Classes:
The wireless network is available nearly anywhere on campus, and you can log in to VIU-Secure using your student number as the username and your computer account password.
Where can I find help with this?
Software
- Some software is available for free download or by using Student Online Software Access. Some software titles can only be accessed on campus or through other means. The Software at VIU page provides a complete list of software and how to access.
Software at VIU - Student Online Software Access enables off campus access for students to access software available on university computer lab workstations. This allows students to access software from home while maintaining social distancing requirements.
Student Online Software Access
Computer Labs
VIU has computers for student use located all over campus. All computers come installed with Windows, Chrome, Firefox, and Microsoft Office.
- For computer lab location and availability, visit Computer Labs
- The Library Commons features over 60 computer workstations. In the library commons, there are three Media stations, two Video Editing suites, and three accessibility stations that may be booked online by VIU students and employees. Book these computers through the VIU Library website.
VIU has printers conveniently located all over campus in computer labs and in the library commons. Students can print to these printers from student computers and from their personal laptops.
Printing is temporarily been made free for students.
To print, students will need to add money to their Pay-Print account. Printing costs 10¢ per side for black and white and 50¢ per side for colour.
Where can I find help with this?
- For information on how to add money to your Pay-Print account, how to map a printer on your laptop, and additional printing services visit this page: How Does Student Printing Work?
- Information on other VIU printing and duplicating services.
All VIU students have 10 GB of free private storage that's accessible from any campus computer. It is very important when logged on to a campus computer, that you use this storage space. Do NOT save your files on your Desktop or in your My Documents folder.
To access your U drive on a VIU computer: Click on the folder icon in the Windows taskbar. In the left margin, select "Computer" or "This PC". The U drive should be listed here.
Stop emailing yourself the document you are currently working on to use on your laptop, you can map your personal laptop to your U drive to view/edit your files. This is very handy when the campus is very busy and it is difficult to find an open computer to log into to access your files.
Note: Your U drive is only accessible while you are on campus
Where can I find help with this?
Every semester we have students who lose their work because they didn't know how to save their files properly. It is very important that you take the time to understand how to save files when using campus computers and how to save files from email.
Where can I find out more?
Now that you're up and running, take a look at some of the additional resources available to you.
- Visit the Technology@VIU site
The VIU IT Service Desk is your front-line resource for help and technical support with VIU technology. We can also provide advice and guidance for using your technology. We are available by phone or email Monday to Friday 8 am to 4:30 pm Pacific.
- Email: StudentTechHelp@viu.ca
- Phone: 1-250-740-6300
- Social media: coming soon
Are you a technology ninja? Do you enjoy helping your fellow students solve that weird document formatting issue? Would you like an opportunity to gain valuable experience and improve your customer service, communication, organization, and technical skills?
The IT department at VIU is a great place for finding a convenient on-campus job. As a Student Technical Support Assistant and Tech Tutor, you can take part in important campus activities, provide peer to peer technology help, and learn about how the technology functions at VIU.
Where can I find out more?
You can find information on available student positions at the VIU Campus Career Centre website in the On-Campus Employment section.
Some courses require students to create HTML web pages (not WordPress) that can be viewed on the Internet.