Services
The Information Technology department provides a broad range of technology services for Vancouver Island University students, faculty, staff and community.
Some of the services we provide to enable the teaching, learning, and administrative functions at Vancouver Island University include:
- Development and maintenance of a reliable Network Infrastructure
- Student Lab Infrastructure support
- Software development, maintenance, implementation and integration of institutional teaching, learning and administrative systems
- Enabling of VIU's presence on the Web
- Implementation and maintenance of the core storage and server infrastructure enabling all the above functions
- Support of student and employees technology service requests
We set up and maintain over 2200 desktop workstations, digital office and classroom equipment to support over 2000 employees and 100 classrooms and the networking equipment, operating systems and servers to tie them together.
The department maintains hundreds of VIU systems including Student Registration System, Human Resources Appointment System, Academic Alert System, Finance (FRS), and Telephone Directory System (TDS).
IT also provides a helpdesk function for assistance to all VIU community members including employees and students with use of VIU technologies and services.
To find a complete list of services and how to request them, search our Service Catalog.
Helpdesk Service Priorities
- Phone
- Voicemail
Phone
Primarily faculty and staff reporting issues with equipment (PCs, laptops, A/V) or software.
For Urgent problems please contact us at 250-740-6300 (local 6300).
Voicemail
Primarily faculty and staff reporting issues with equipment (PCs, laptops, A/V)
Mix of faculty, staff and students. Students are generally account issues. Faculty and staff emails cover all areas that ITS supports such as hardware and software issues and questions, telecom, temporary accounts and request for quotes.
Please note: In-Person technical service is limited to Student Tech Support Agents who are solely tasked with providing technical help to fellow students in the Library Commons. VIU employees requiring technical assistance should call 250-740-6300 (local 6300) or email ithelp@viu.ca