Need to know "how to" connect to wireless, map a printer, or access a share drive? Use the Help Catalog below to find instructions for using technology at Vancouver Island University.

Our Help Catalog is in development and some instructions may be missing. If you indentify instructions that are missing please email ithelp@viu.ca to bring it to our attention.

Use the tabs at the top to access:

  • All – Help listed by Topic; click the Topic to expand it
  • Students – Help specific for students; click the Topic to expand it
  • Employees – Help specific for employees; click the Topic to expand it
  • Search – Enter one or more keywords

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All

An explanation of the different types of User Profiles used at VIU, and how to manage them.

Instructions for creating a Student computer account.

Instructions for changing and resetting Student and Employee computer passwords.

Information on the various accounts used by VIU employees, including instructions for creating and changing passwords, and how to request affiliate and generic accounts.

Information on and schedules for computer maintenance at VIU.

A user guide for the video conferencing equipment available at VIU.

User Guide for Blue-Ray Disk & Document Camera & Data Projector. 

This document describes how to manage your Audio file. Please follow these steps at the below. 

 

Use one of the TELUS Conferencing Services if you need to connect a meeting of many people to a single or multiple callers, or if you want to call multiple people from one phone. Depending on the type of call you need to make. 

Now that you have finished your project you need to have a way to take it with you. The default file format of Audacity is only playable in Audacity (useful for backing up your project) but you may want to export your audio into a format that can be listened to. We have 3 methods: MP3 (for playback on a computer or MP3 digital player), Standard Audio Cassette and Audio CD (for playback on standard CD music players) 

Now that you have recorded your Audio you can use Audacity to edit your audio tracks. Audacity is what is called a “Multi-Track” audio editing suite. It allows you to edit and record multiple pieces of audio into individual tracks that can be individually manipulated and played together simultaneously to create a multi layered audio project. 

Information on and schedules for computer maintenance at VIU.

Information about VIU's Emergency Alert System

This is a quick reference of Microsoft® Windows 7. 

Instructions on where to find and how to download Microsoft Office 365, available for Students and Employees of VIU.

For many requests, IT requires the full computer name of the system. This information is critical to differentiate between computers in the same location and allows us to deliver support remotely if the full computer name of the system is known. 

This is a Remote Desktop Connection information that allows you to connect your office computer from your home windows PC. 

Wake for Remote Access

This document allows you to create a VPN connection to connect to the VIU network from off-campus to allow access to various campus resources.

This is a Quick Reference Guide of Microsoft Office  

Instructions for VIU employees to set up their VIU email various devices.

This document is a quick reference of outlook. You can manage your email account and create your email archive, please follow these steps below.

This document describes sending an email to class list. Please follow these steps at the below.  

Instructions on how to archive emails in Outlook 2013.

Instructions for adding VIU email address to the Safe Senders list in Hotmail

Monty Python Spam is the electronic version of Junk mail. It is unsolicited, and often unwanted bulk email messages. Spam does not usually contain viruses but is usually a valid email sent from a legitimate source. 

A U: Drive is 2 GB of network storage space on VIU servers provided to students on by the VIU IT department. 

File Management Basics for Students. Don't lose your work -- follow this important advice at the below. 

Instructions on how to set up a Web Folder that can be used to host web pages on the world wide web.

Instructions for mapping to a network share.

"Watershed" is a campus network folder open to all employees AND students with VIU computer accounts. Watershed is normally mapped to the drive letter W: on campus computers and automatically connected to your computer account when you log in to a campus computer. 

This past weekend the Information Technology (IT) department completed a significant upgrade to VIU’s core technology infrastructure. Due to this upgrade, some settings have changed and there are some known issues.

Please read the below steps to see what you need to do.

 Due to high call volumes we are unable to resolve the below issues over the phone. Please limit phone calls to classroom emergencies to ensure that teaching is not interrupted. Report all issues that do not require an immediate solution to ithelp@viu.ca.

Information on and schedules for computer maintenance at VIU.

This article provides help and instructions for clients to use the VIU Helpdesk Client portal to create and manage tickets created for the VIU ITS department.

Tips and tricks on what to do if you find that you are unable to connect to the internet on your laptop.

Instructions on how to set up a Web Folder that can be used to host web pages on the world wide web.

Instructions for mapping to a network share.

This document allows you to create a VPN connection to connect to the VIU network from off-campus to allow access to various campus resources.

 Instructions for connecting to wireless networks on campus.

If you are not a VIU Student or Employee, and require internet access while visiting VIU, we are pleased to offer our viu-guest wireless network. 

Instructions for Students and Employees of other Universities to connect to the Eduroam network at VIU, and for VIU Students and Employees to connect to Eduroam at other Universities.

Use one of the TELUS Conferencing Services if you need to connect a meeting of many people to a single or multiple callers, or if you want to call multiple people from one phone. Depending on the type of call you need to make. 

 Instructions for connecting to wireless networks on campus.


Some VIU employees use mobile phones to perform institutional business. Mobile phones are provided by the employee's department and all orders for plans, phones, and travel packs require budget holder approval.

VIU's current cellular provider is Rogers. The current available VIU plans and phones are listed here: VIU Mobile Plans and Phones (links to secure page) 

Instructions detailing how to retrieve print jobs sent from VIU campus computers and for laptops wirelessly. 

Help and advice for reducing paper use when printing documents.

Instructions for adding VIU network printers to VIU Desktop computers, Laptops, and Macs.

In the VIU Library and Commons Area, you can make transparencies from computer files (e.g. Word documents, PowerPoint presentations, digital image files, Internet web pages) by opening the files and printing to the black & white or colour printers. 

Instructions for enabling double-sided printing when printing documents to VIU printers.

Instructions for bypassing Printing.

If you cannot view your files on the Internet, or you cannot access your web folder, the folder is not working properly. The only way to fix web folder problems is to delete the web folder (and all of its contents) and recreate it.  

A description of what the InVIU website is, and how to use it.

This article provides help and instructions for clients to use the VIU Helpdesk Client portal to create and manage tickets created for the VIU ITS department.

This page allows you to retrieve the most current weekly schedule for the Student Access Labs.

Tips and tricks on what to do if you find that you are unable to connect to the internet on your laptop.

 Instructions for connecting to wireless networks on campus.

If you are not a VIU Student or Employee, and require internet access while visiting VIU, we are pleased to offer our viu-guest wireless network. 

Instructions for Students and Employees of other Universities to connect to the Eduroam network at VIU, and for VIU Students and Employees to connect to Eduroam at other Universities.

Instructions for mapping to a network share.

This document describes how to access your U: drive off campus  for Students and Employees with Windows and Mac stations. 

Students

Instructions for creating a Student computer account.

Instructions for changing and resetting Student and Employee computer passwords.

Information on and schedules for computer maintenance at VIU.

A user guide for the video conferencing equipment available at VIU.

User Guide for Blue-Ray Disk & Document Camera & Data Projector. 

This document describes how to manage your Audio file. Please follow these steps at the below. 

 

Now that you have finished your project you need to have a way to take it with you. The default file format of Audacity is only playable in Audacity (useful for backing up your project) but you may want to export your audio into a format that can be listened to. We have 3 methods: MP3 (for playback on a computer or MP3 digital player), Standard Audio Cassette and Audio CD (for playback on standard CD music players) 

Now that you have recorded your Audio you can use Audacity to edit your audio tracks. Audacity is what is called a “Multi-Track” audio editing suite. It allows you to edit and record multiple pieces of audio into individual tracks that can be individually manipulated and played together simultaneously to create a multi layered audio project. 

Information on and schedules for computer maintenance at VIU.

Information about VIU's Emergency Alert System

This is a quick reference of Microsoft® Windows 7. 

Instructions on where to find and how to download Microsoft Office 365, available for Students and Employees of VIU.

This is a Quick Reference Guide of Microsoft Office  

This document describes sending an email to class list. Please follow these steps at the below.  

Instructions for adding VIU email address to the Safe Senders list in Hotmail

A U: Drive is 2 GB of network storage space on VIU servers provided to students on by the VIU IT department. 

File Management Basics for Students. Don't lose your work -- follow this important advice at the below. 

Instructions on how to set up a Web Folder that can be used to host web pages on the world wide web.

"Watershed" is a campus network folder open to all employees AND students with VIU computer accounts. Watershed is normally mapped to the drive letter W: on campus computers and automatically connected to your computer account when you log in to a campus computer. 

This past weekend the Information Technology (IT) department completed a significant upgrade to VIU’s core technology infrastructure. Due to this upgrade, some settings have changed and there are some known issues.

Please read the below steps to see what you need to do.

 Due to high call volumes we are unable to resolve the below issues over the phone. Please limit phone calls to classroom emergencies to ensure that teaching is not interrupted. Report all issues that do not require an immediate solution to ithelp@viu.ca.

Information on and schedules for computer maintenance at VIU.

Tips and tricks on what to do if you find that you are unable to connect to the internet on your laptop.

Instructions on how to set up a Web Folder that can be used to host web pages on the world wide web.

 Instructions for connecting to wireless networks on campus.

If you are not a VIU Student or Employee, and require internet access while visiting VIU, we are pleased to offer our viu-guest wireless network. 

Instructions for Students and Employees of other Universities to connect to the Eduroam network at VIU, and for VIU Students and Employees to connect to Eduroam at other Universities.

 Instructions for connecting to wireless networks on campus.

Instructions detailing how to retrieve print jobs sent from VIU campus computers and for laptops wirelessly. 

Help and advice for reducing paper use when printing documents.

In the VIU Library and Commons Area, you can make transparencies from computer files (e.g. Word documents, PowerPoint presentations, digital image files, Internet web pages) by opening the files and printing to the black & white or colour printers. 

Instructions for enabling double-sided printing when printing documents to VIU printers.

If you cannot view your files on the Internet, or you cannot access your web folder, the folder is not working properly. The only way to fix web folder problems is to delete the web folder (and all of its contents) and recreate it.  

This page allows you to retrieve the most current weekly schedule for the Student Access Labs.

Tips and tricks on what to do if you find that you are unable to connect to the internet on your laptop.

 Instructions for connecting to wireless networks on campus.

If you are not a VIU Student or Employee, and require internet access while visiting VIU, we are pleased to offer our viu-guest wireless network. 

Instructions for Students and Employees of other Universities to connect to the Eduroam network at VIU, and for VIU Students and Employees to connect to Eduroam at other Universities.

This document describes how to access your U: drive off campus  for Students and Employees with Windows and Mac stations. 

Employees

An explanation of the different types of User Profiles used at VIU, and how to manage them.

Instructions for changing and resetting Student and Employee computer passwords.

Information on the various accounts used by VIU employees, including instructions for creating and changing passwords, and how to request affiliate and generic accounts.

Information on and schedules for computer maintenance at VIU.

A user guide for the video conferencing equipment available at VIU.

User Guide for Blue-Ray Disk & Document Camera & Data Projector. 

This document describes how to manage your Audio file. Please follow these steps at the below. 

 

Use one of the TELUS Conferencing Services if you need to connect a meeting of many people to a single or multiple callers, or if you want to call multiple people from one phone. Depending on the type of call you need to make. 

Now that you have finished your project you need to have a way to take it with you. The default file format of Audacity is only playable in Audacity (useful for backing up your project) but you may want to export your audio into a format that can be listened to. We have 3 methods: MP3 (for playback on a computer or MP3 digital player), Standard Audio Cassette and Audio CD (for playback on standard CD music players) 

Now that you have recorded your Audio you can use Audacity to edit your audio tracks. Audacity is what is called a “Multi-Track” audio editing suite. It allows you to edit and record multiple pieces of audio into individual tracks that can be individually manipulated and played together simultaneously to create a multi layered audio project. 

Information on and schedules for computer maintenance at VIU.

Information about VIU's Emergency Alert System

This is a quick reference of Microsoft® Windows 7. 

Instructions on where to find and how to download Microsoft Office 365, available for Students and Employees of VIU.

For many requests, IT requires the full computer name of the system. This information is critical to differentiate between computers in the same location and allows us to deliver support remotely if the full computer name of the system is known. 

This is a Remote Desktop Connection information that allows you to connect your office computer from your home windows PC. 

Wake for Remote Access

This document allows you to create a VPN connection to connect to the VIU network from off-campus to allow access to various campus resources.

This is a Quick Reference Guide of Microsoft Office  

Instructions for VIU employees to set up their VIU email various devices.

This document is a quick reference of outlook. You can manage your email account and create your email archive, please follow these steps below.

This document describes sending an email to class list. Please follow these steps at the below.  

Instructions on how to archive emails in Outlook 2013.

Instructions for adding VIU email address to the Safe Senders list in Hotmail

Monty Python Spam is the electronic version of Junk mail. It is unsolicited, and often unwanted bulk email messages. Spam does not usually contain viruses but is usually a valid email sent from a legitimate source. 

Instructions for mapping to a network share.

"Watershed" is a campus network folder open to all employees AND students with VIU computer accounts. Watershed is normally mapped to the drive letter W: on campus computers and automatically connected to your computer account when you log in to a campus computer. 

This past weekend the Information Technology (IT) department completed a significant upgrade to VIU’s core technology infrastructure. Due to this upgrade, some settings have changed and there are some known issues.

Please read the below steps to see what you need to do.

 Due to high call volumes we are unable to resolve the below issues over the phone. Please limit phone calls to classroom emergencies to ensure that teaching is not interrupted. Report all issues that do not require an immediate solution to ithelp@viu.ca.

Information on and schedules for computer maintenance at VIU.

This article provides help and instructions for clients to use the VIU Helpdesk Client portal to create and manage tickets created for the VIU ITS department.

Tips and tricks on what to do if you find that you are unable to connect to the internet on your laptop.

Instructions for mapping to a network share.

This document allows you to create a VPN connection to connect to the VIU network from off-campus to allow access to various campus resources.

 Instructions for connecting to wireless networks on campus.

If you are not a VIU Student or Employee, and require internet access while visiting VIU, we are pleased to offer our viu-guest wireless network. 

Instructions for Students and Employees of other Universities to connect to the Eduroam network at VIU, and for VIU Students and Employees to connect to Eduroam at other Universities.

Use one of the TELUS Conferencing Services if you need to connect a meeting of many people to a single or multiple callers, or if you want to call multiple people from one phone. Depending on the type of call you need to make. 

 Instructions for connecting to wireless networks on campus.


Some VIU employees use mobile phones to perform institutional business. Mobile phones are provided by the employee's department and all orders for plans, phones, and travel packs require budget holder approval.

VIU's current cellular provider is Rogers. The current available VIU plans and phones are listed here: VIU Mobile Plans and Phones (links to secure page) 

Help and advice for reducing paper use when printing documents.

Instructions for adding VIU network printers to VIU Desktop computers, Laptops, and Macs.

Instructions for enabling double-sided printing when printing documents to VIU printers.

Instructions for bypassing Printing.

A description of what the InVIU website is, and how to use it.

This article provides help and instructions for clients to use the VIU Helpdesk Client portal to create and manage tickets created for the VIU ITS department.

Tips and tricks on what to do if you find that you are unable to connect to the internet on your laptop.

 Instructions for connecting to wireless networks on campus.

If you are not a VIU Student or Employee, and require internet access while visiting VIU, we are pleased to offer our viu-guest wireless network. 

Instructions for Students and Employees of other Universities to connect to the Eduroam network at VIU, and for VIU Students and Employees to connect to Eduroam at other Universities.

Instructions for mapping to a network share.

This document describes how to access your U: drive off campus  for Students and Employees with Windows and Mac stations. 

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