VIU students are entitled to a student computer account, provided you abide by the Use of Information Technology Policy.

With an account you get:

  • user and password that you can use to log on to VIU student computers. You can also use your username and password to connect to the VIU wireless networks, VIU Learn (VIU's Learning Management System), and use printing services.
  • 2 GB of private network storage (called your U: Drive) for your files that you can access on any campus computer and from home.
  • A web folder for creating HTML files (i.e. web pages) and other web-based media content, available on the Internet.

Your account will remain active for 120 days after you are no longer enrolled as a Vancouver Island University student. At the end of the 120 days your account is disabled. Data is removed from an account 1 year after it has been disabled. If you register in a regular program during that 1 year period, your account will be re-enabled with no loss of data.

NOTE: Your student computer account is a networked computer account. This means that your desktop and your U: Drive will be available for you on any computer you log onto at VIU. If you save files on your Desktop or in your My Documents folder, you could break your networked account. Please save all files in your student U: Drive or on a USB (or other external file storage device).

For increases in network storage space (for course-related use) have your instructor contact the IT Helpdesk at for more information.

Who can use this service?


When is this service available?

Support for this service is available: M-F 8:00 - 4:30

Service is available: 24 hours a day, 7 days a week except during scheduled and unscheduled maintenance.

Our technology advisory page provides up-to-date information about the operations of Vancouver Island University's Information Technology systems and services. 

IT Service Advisory

Helpdesk Client Portal

Contact Us

M-F 8:00-4:30

(local 6300)

M-F 9:00-3:30

Nanaimo Campus,
Building 305,
3rd floor
Library Commons

Need more information?

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