Using a remote desktop connection employees can access their work computers form off-campus. This is useful for employees that need to use VIU licensed software that is installed on their work computer.

How do I request or access this service?

Submit a request to the IT Helpdesk ( asking for Remote Access to be setup on your VIU computer. Please include your computer name in the email.

Once your request has been approved a technician will compete the required set-up to allow a remote desktop connection to your computer.

When the office computer setup has been completed you will be notified by the IT Help Desk.

Who can use this service?


When is this service available?

Support for this service is available: M-F 8:00 - 4:30

Service is available: 24 hours a day, 7 days a week except during scheduled and unscheduled maintenance.

Our technology advisory page provides up-to-date information about the operations of Vancouver Island University's Information Technology systems and services. 

IT Service Advisory

Helpdesk Client Portal

Contact Us

M-F 8:00-4:30

(local 6300)

M-F 9:00-3:30

Nanaimo Campus,
Building 305,
3rd floor
Library Commons

Need more information?

Request Information

Want to talk to someone about specific questions?

Contact a Representative

Ready to join us at VIU?

Apply Online