Key points to remember when requesting a Generic Account:

  • The generic account administrator is responsibile for ensuring that the activities of the account can always be attributed to a single individual.
  • The generic account administrator is responsible for keeping documentation recording the dates that an individual has been granted access to the account.
  • The generic account administrator is responsible for changing the password on the account whenever the individual no longer requires access to the account.
  • Generic accounts follow the VIU password standard and the account password will expire every 6 months (180 days).
  • Generic accounts will be audited on an annual basis for ongoing need. The generic account administrator should keep a record of all generic accounts they have requested so they can provide information regarding ongoing need when requested.

How do I request or access this service?

To request a Generic Account:

  1. Read the Generic Account Standard: https://isapp.viu.ca/commPublic/docShow.asp?doc_id=33075
  2. Complete the Generic Account Request Form: 
  3. Track your generic accounts (sample generic account tracker.xlsx)
  4. Email the completed form to ithelp@viu.ca  

Who can use this service?

Employee

When is this service available?

Support for this service is available: M-F 8:00 - 4:30

Service is available: 24 hours a day, 7 days a week except during scheduled and unscheduled maintenance.

Our technology advisory page provides up-to-date information about the operations of Vancouver Island University's Information Technology systems and services. 

IT Service Advisory

Helpdesk Client Portal

Contact Us

M-F 8:00-4:30

250.740.6300
(local 6300)

ithelp@viu.ca

M-F 9:00-3:30

Nanaimo Campus,
Building 305,
3rd floor
Library Commons

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