Information Technology Launches NEW Technology Website

We are very excited to announce the launch of our newly designed website. Visit us at our new web address technology.viu.ca.

Our website is the leading resource for technology information and support for VIU's students, faculty, staff, and community. We wanted to make the new website faster, easier to navigate, and more user-friendly and it's important to us that information regarding solutions, services and features are easily accessible for everyone.

Take a Tour

We've shifted to a client-centric layout so you can easily navigate our site and locate the information you need. To begin with, every page in our site includes information on how to Contact Us and links to our IT Service Advisory and Helpdesk Client Portal; all located conveniently in the right hand column.

The site's homepage features an uncluttered design and easy to find content. The homepage includes Spotlight, where we bring your attention to particular site content that will be important for that week, month, semester, or year, and Tip of the Month, where we can share little technology gems that you may not know about. Our new homepage also features a prominent link to our Talk Nerdy To Me blog, where IT shares a fun, friendly perspective on VIU technology changes and insight on new technologies and trends.

You'll find the rest of our site divided into five main sections: Getting Started, Find a Service, Get an Answer, Highlights, and About Us.

The Getting Started section is a valuable resource for all new students, faculty and staff. It's laid out in an easy to follow, step by step, process to get you prepared to study or work at Vancouver Island University.

The Find a Service section is the IT Service Catalog and it provides detailed descriptions of the services and resources that the Information Technology department proudly offers. You can use the Service Catalog to find the service you need, information on how to request the service, and any related resources and help articles.

The Get an Answer section is the IT Help Catalog where you go to find answers to your technology questions. Need help connecting to wireless? Want to know how to map to a printer or a share drive? Visit this section for solutions to VIU technology questions.

Highlights is where we feature recent projects and changes to VIU technology. Learn more about the recent Password Change or our NEW Technology Website (guess what, you already are!). Check back to the Highlights section every now and then to see what's new and exciting. Highlights will often be announced in our Weekly Maintenance emails, the VIU Digest, and the IT Talk Nerdy to Me blog.

We also wanted to give you an opportunity to know us better, who we are as a team and what we do. By browsing through our About Us sections, you'll get a pretty good idea of who we are (The Team), what we do (Overview of Services), and why we do it (Mission and Values).

Give us Feedback

Our helpdesk team has worked hard to put together this website, rich in information, to be used as a resource. We pride ourselves in providing you with accurate, up-to-date information and sharing our knowledge and expertise in the field of technology.

If you experience any problems using the new website or if you have any questions, please contact us at ithelp@viu.ca. We look forward to hearing any feedback from you.

IT Service Advisory

Helpdesk Client Portal

Contact Us

M-F 8:00-4:30

250.740.6300
(local 6300)

ithelp@viu.ca

M-F 9:00-3:30

Nanaimo Campus,
Building 305,
3rd floor
Library Commons

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