The IT Helpdesk Client Portal provides access to the Service Management system used by the IT Department to track and respond to requests for assistance from the VIU community. 

All requests for VIU IT service or assistance result in the creation of a "ticket" with a unique ticket number. The ticket is used to track all work performed on the request and to ensure proper resolution. During semesters, IT can receive over 100 requests a day from emails, phone calls, or visits from students, faculty, and staff.

Using the IT Helpdesk Client Portal allows clients to:

  • Create tickets and later add additional information to open tickets
  • Check on the status of your active tickets and review previously closed tickets

Here are instructional videos on how to use the Helpdesk Client Portal

Introduction to the Helpdesk Client Portal;

Click HERE to view in a larger window.

Instructions for creating a Ticket in the Helpdesk Client Portal

Click HERE to view in a larger window.

 Instructions on viewing and creating notes in the Helpdesk Client Portal

Click HERE to view in a larger window.

How do I request or access this service?

Who can use this service?


Where can I find out more information about this service?

When is this service available?

Support for this service is available: M-F 8:00 - 4:30

Service is available: 24 hours a day, 7 days a week except during scheduled and unscheduled maintenance.

Our technology advisory page provides up-to-date information about the operations of Vancouver Island University's Information Technology systems and services. 

IT Service Advisory

Helpdesk Client Portal

Contact Us

M-F 8:00-4:30

(local 6300)

M-F 9:00-3:30

Nanaimo Campus,
Building 305,
3rd floor
Library Commons

Need more information?

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