VIU Aerial View

How Do I Connect to Wireless (WiFi)?

What is VIU-Secure?

VIU-Secure is a wireless network is available to VIU employees and students. Data transmitted over viu-secure are encrypted, meaning they cannot be deciphered by others on the network. This is very important if you use wireless networking for confidential transactions such as accessing your student record, online banking, and online shopping by credit card.

Who is VIU-Secure available to?

Use of VIU-Secure are limited to active VIU students and employees, and subject to the terms and conditions specified in VIU's Policy on Use of Information Technology.

What if I'm a guest at VIU?

Are you a guest on campus? Connect using viu-guest
Are you a member of another institution? Connect using eduroam

How do I connect to VIU-Secure?

Please note: The guidance offered in this document is to be executed by the user, at the user's own risk. Because user-owned equipment is subject to variability in capability and configuration, we cannot guarantee connectivity to VIU's network services.

Remove existing VIU-Secure and VIU-Guest wireless networks

  1. Click on the network icon on the system tray, right-click on viu-secure. If the option is available, choose Forget, otherwise move to the next step.
  2. Click on the network icon on the system tray, right-click on viu-guest. If the option is available, choose Forget, otherwise move to the next step.

Connect to VIU-Secure

  1. Click on the network icon in the system trayclick on viu-secure and then click on Connect.
  2. The Network & Internet window will pop open and prompt you to enter in a username and password. Enter your username and password into the appropriate fields and then click on OK.
  3. Windows will present a security alert to verify that this is a network that you wish to connect to. Click on Connect. 
  4. The Network & Internet screen will now indicate that you are connected to the wireless network.

If you are having challenges connecting, make sure that there is no previous connection that may have old credentials saved, follow this video on how to remove previous wireless connections.

  1. From the Start screen bring up the Charms menu on the right-side of the screen and click on Settings. Alternatively you can press the Windows Key + i to get to the screen.
  2. Click on the Wireless icon in the bottom right to bring up the Networks section.
  3. Click on viu-secure and then click on Connect.
  4. The Network & Internet window will pop open and prompt you to enter in a username and password. Type in your username and password in the appropriate fields, then click on OK.
  5. A window will pop-up reading that that it cannot verify the server. This is OK. Please click on Connect.
  6. You should now be connected to the Wi-Fi network.

If you are having challenges connecting, make sure that there is no previous connection that may have old credentials saved, follow this video on how to remove previous wireless connections.

Remove existing VIU-Secure and VIU-Guest wireless networks

  1. Click on the network icon on the system tray, right-click on viu-secure. If the option is available, choose Forget, otherwise move to the next step.
  2. Click on the network icon on the system tray, right-click on viu-guest. If the option is available, choose Forget, otherwise move to the next step.

Connect to VIU-Secure

  1. Click on the network icon on the system tray, click on viu-secure, and then click on Connect.
  2. The Network & Internet window will pop open and prompt you to enter in a username and password. Enter your username and password in the appropriate fields, then click on OK.
  3. Windows will present you a security alert, click the Details button and ensure that the following 2 items are correct:
    Server: clearpass.int.viu.ca; 
        The Certificate should be Root CA: DigiCert High Assurance EV Root CA
  4. Click on Connect.
  5. Click on the Network Icon on the system tray and confirm that you are connected to the wireless.

If you are having challenges connecting, make sure that there is no previous connection that may have old credentials saved, follow this video on how to remove previous wireless connections.

  1. If Wi-Fi is off, turn it on. You can do this by clicking on the WiFi icon at the top right of your Mac desktop, and select Turn Wi-Fi On in the drop-down menu.
  2. Click on the Wi-Fi icon again, and select viu-secure from the drop-down menu.
  3. Type in your username and password. Leave the mode setting at 'Automatic'. If you like, you can check the "Remember this Network" box so you don't have to log in each time you connect to the network.
  4. Click on Join.
  5. Verify the network server certificate by clicking continue.
  6. You may need to enter a password to accept the certificate changes. This is your Mac's administrator password not your VIU account password.  Click on Update Settings to finalize the Wi-Fi setup.
  7. You should now be connected to the network.

If you are having challenges connecting, make sure that there is no previous connection that may have old credentials saved, follow this video on how to remove previous wireless connections.

Remove existing VIU-Secure and VIU-Guest wireless networks

  1. From the home screen of your iOS device select Settings
  2. Select Wi-Fi and make sure Wi-Fi is turned ON
  3. Press the info ℹ️ button next to viu-secure
  4. If the option is available, choose Forget This Network, otherwise move to the next step
  5. Press the info ℹ️ button next to viu-guest
  6. If the option is available, choose Forget This Network, otherwise move to the next step

Connect to VIU-Secure

  1. From the home screen of your iOS device select the Settings
  2. Select Wi-Fi and make sure your Wi-Fi is turned ON
  3. Select viu-secure
  4. Enter your username (students use their student number) and password in the appropriate fields and tap the Join button on the top right hand corner of the screen
  5. A certificate screen should appear, tap on the Trust button in the top right-hand corner of the screen
  6. You should now be connected to the network

Remove existing VIU-Secure and VIU-Guest wireless networks

  1. Open Settings
  2. Choose WiFi
  3. Press and hold viu-secure until a menu pops up
  4. If the option is available, choose forget network, otherwise move to the next step
  5. Press and hold viu-guest until a menu pops up
  6. If the option is available, choose forget network, otherwise move to the next step

Connect to VIU-Secure

  1. Open Settings
  2. Select WiFi
  3. Select viu-secure
  4. Set options to the following:
    Note: Some of these options may not show up on your version of Android
    Network / SSID: viu-secure
    EAP method: PEAP
    Phase 2 authentication: MSCHAPv2
    Identity: Your VIU account username (students use their student number)
    Password: Your VIU account password
    CA certificate: do not validate
    Domain: viu.ca
    Anonymous identity: leave blank

Who can use this service?

Students and Employees