How Do I Change My Password?

Passwords are like keys to a lock, only in this case they are the keys you use to access and protect personal information stored on your computer and in your network/online accounts. Just as you wouldn't give everyone on the street a key to your house, don't make it easy for an intruder to gain access to your information by giving out your password, posting it on you workstation, or making it easy for someone to guess.

Can't log in? Go here: I Can't Log In or I Forgot My Password. What Do I Do?

What are the password requirements?

Using a Strong Password

You are required to use 3 of the following 4 options:
  1. upper case letters
  2. lower case letters
  3. numbers
  4. special characters:  !@#$%^&*()_+={}

Passwords will expire every 6 months for the following types of accounts:

  • Student Computer Accounts
  • Student Registration Accounts
    • A student’s initial registration account PIN is exempt from the standard. It is also exempt when it is manually reset by staff.
  • Employee Computer Accounts
    • This applies to ALL employee computer accounts including staff, faculty, affiliates, research associates, adjunct faculty, and retired employees with active employee computer accounts.
  • Generic Computer Accounts
    • This applies to Generic Computer Accounts that you log into and manage a password for and exam accounts used for student examination.
    • Generic email accounts (shared mailboxes) that you ONLY access through Outlook or Webmail are not impacted.

Please Note:
You should never tell someone else your password (not even a computer technician), as it is the only thing that ensures privacy of your account. You are responsible for how your account is used, so do not let other people have access to it.

How do I change my password?

Important note! Students have 2 passwords:

  1. Student record password - This is used for your student record only
  2. Computer account password - This is used for logging in to VIU computers, VIULearn (D2L), and VIU-Secure Wi-Fi

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Step 1 - Change Student Record Password

  1. Log in to your student record
  2. From the left pane, select Change My Password to change your student record password

This is the password you will use for logging in to your student record

Step 2 - Change Computer Account Password

  1. Log in to your student record
  2. From the left pane at the very bottom, select Change Computer Account Password to change your student computer account password.

This is the password you will use for logging in to VIU computers, VIULearn, and WiFi

Students can also change their computer account passwords by:

  • using resetstu.viu.ca
  • pressing ctrl-alt-del then choose "change a password" when logged on to a VIU computer with your account

Changing your account password changes your password for all single sign-on services, including:

  • VIU computer account
  • VIU Email
  • VIULearn (D2L)
  • VIU-Secure Wi-Fi
  • VIU Zoom account
  • Office 365
  • VMS/VAX
  • UBW

Employee Computer Accounts

  • Method #1: go to reset.viu.ca
  • Method #2: press ctrl-alt-del then choose "change a password" when logged on to a VIU computer.

Generic Computer Accounts

  • press ctrl-alt-del then choose "change a password" when logged on to a VIU computer

Who can use this service?

Students and Employees
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